Able Medical Aids

Shipping & Return Policy

Mailable Items

We will send all items that can be shipped, by UPS or U.S. Mail, to your home, workplace or anywhere you tell us when you place your order. EXCEPTION: Outside the U.S. or to a PO Box.

Mailable Items may be shipped to APO/FPO addresses. Single items weighing 70 lbs. or more, cannot be shipped UPS.

Able Medical Delivery Charges (S&H)

A flat rate of $10.50 will be charged for MOST items.

Flat rate does not apply to the following:

• Bulky items such as incontinence products, diapers Etc.
• Scooter and Wheelchair batteries
• Power Scooters
• Overnight or 2nd day air
• Orders to Alaska, Hawaii, Guam and US Virgin Islands, will be charged an additional fee depending on weight.
• Items over 29 lbs. or over 84" in girth.
• Shipping distance as determined by UPS will determine variable rates
• If a signature is required upon delivery, there will be a $4.00 fee
• YOU WILL BE NOTIFIED BY EMAIL FOR RATES THAT DO NOT FALL WITHIN THE FLAT RATE, WITHIN ONE BUSINESS DAY.

Call our friendly Sales Consultants at 1-800-831-9099 for details. Rates are subject to change without notice.

Return Policy

Please keep all packing material and documentation in the event that your equipment has to be serviced or returned. Within a reasonable period of time from the date of purchase, simply mail your merchandise (with your receipt) in the original packaging using the Return Merchandise Authorization (RMA) number supplied to you by Able Medical Aids, Inc. Please DO NOT return merchandise without first calling us toll free at 1-800-831-9099 and getting your RMA.

Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: Customer Name, Invoice Number, Serial Number, if applicable, and the reason for the return. All defective products except (wheelchairs, scooters, and patient lifts) will be accepted for credit, exchange or repair, at our discretion within 30 days of the Invoice Date.

All defective wheelchairs, scooters, and patient lifts will be accepted for repair or replacement only, at our discretion within 30 days of the invoice date. After 30 days, the manufacturer's warranty applies. Some non-defective products may be returned for credit or exchange.

Those returns authorized by us are subject to a restocking fee of 20%, and must be completed within 30 days of the date of Invoice.

Due to manufacturers' return policies, titanium wheelchairs, custom wheelchairs and other custom equipment may be returned to us for repairs only - no refunds or exchanges can be made at any time. All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resellable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

Able Medical Aids reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit only, will be issued toward future purchases.