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Date: 10/09/2010
Able Medical Aids
Home Medical Supplies and Equipment
Help & FAQ
Contact Us
Toll-Free: 1-800-831-9099
Via Email: mellissa@ablemedical.com
Frequently Asked Questions
- What kind of merchandise do you carry?
- How long will my order take to ship?
- What is the status of my order/shipment?
- What is your shipping policy?
- What are your shipping charges?
- What is your return policy?
- What is your Insurance & Medicare Policy?
What kind of merchandise do you carry?
Able Medical Aids carries a wide variety of home health supplies and equipment. If you cannot find a product or item that you are searching for please give us a call at our showroom at 1-800-831-9099. We may have it there although it is not on our website.
Back to topHow long will my order take to ship?
We ship orders within one or two days of receiving them. Orders received over the weekend are promptly shipped the following Monday morning. We use UPS shipping so that most orders shipped within the continental United States arrive at their destination within 3 to 5 days.
Back to topWhat is the status of my order/shipment?
We ship orders within one or two days of receiving them. If you have any questions regarding your order please feel free to call us at 1-800-831-9099. When your order is shipped you will receive an email containing a UPS tracking number.
Back to topWhat is your shipping policy?
We will send all items that can be shipped, by UPS or U.S. Mail, to your home, workplace or anywhere you tell us when you place your order, EXCEPT outside the U.S., when using any of our 4 credit card options.
Credit Cards We Accept
1. Discover Card ... 2. VISA ... 3. MasterCard ... 4. American Express
Mailable Items may be shipped to APO/FPO addresses. Single items weighing 70 lbs. or more, cannot be shipped UPS.
*Exception: Residents of Alaska, Hawaii, Guam and the U.S. Virgin Islands, will be charged an additional fee depending on weight, for shipping and handling. Call one of our friendly Sales Consultants for details at 1-800-831-9099. Rates are subject to change without notice.
Back to topWhat are your shipping charges?
A flat rate of $9.50 will be charged for MOST items.
Flat rate does not apply to the following:
- Bulky items such as incontinence products, diapers Etc.
- Scooter and Wheelchair batteries
- Power Scooters
- Overnight or 2nd day air
- Orders to Alaska, Hawaii, Guam and US Virgin Islands, will be charged an additional fee depending on weight.
- Items over 29 lbs. or over 84" in girth.
- Shipping distance as determined by UPS will determine variable rates
- If a signature is required upon delivery, there will be a $4.00 fee
- YOU WILL BE NOTIFIED BY EMAIL FOR RATES THAT DO NOT FALL WITHIN THE FLAT RATE, WITHIN ONE BUSINESS DAY.
Call our friendly Sales Consultants at 1-800-831-9099 for details. Rates are subject to change without notice.
Back to topWhat is your return policy?
Please keep all packing material and documentation in the event that your equipment has to be serviced or returned. Within a reasonable period of time from the date of purchase, simply mail your merchandise (with your receipt) in the original packaging using the Return Merchandise Authorization (RMA) number supplied to you by Able Medical Aids, Inc.
Please DO NOT return merchandise without first calling us toll free at 1-800-831-9099 and getting your RMA. Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: Customer Name, Invoice Number, Serial Number, if applicable, and the reson for the return.
All defective products except (wheelchairs, scooters, and patient lifts) will be accepted for credit, exchange or repair, at our discretion within 30 days of the Invoice Date. All defective wheelchairs, scooters, and patient lifts will be accepted for repair or replacement only, at our discretion within 30 days of the invoice date. After 30 days, the manufacturer's warranty applies. Some non-defective products may be returned for credit or exchange.
Those returns authorized by us are subject to a restocking fee of 20%, and must be completed within 30 days of the date of Invoice. Due to manufacturers' return policies, titanium wheelchairs, custom wheelchairs and other custom equipment may be returned to us for repairs only - no refunds or exchanges can be made at any time.
All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resaleable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer. Able Medical Aids reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit only, will be issued toward future purchases.
Back to topWhat is your Insurance & Medicare Policy?
Please click here to see our insurance and medicare policy
Back to top
